General Terms and Conditions of Use and Contracting
1. Website Owner
In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the ownership of the website www.myspanishnanny.com is detailed below:
- Trade name: My Spanish Nanny
- Owners: Beatriz Cózar Pérez and Miriam Gavilán
- Address: Benalmádena, Málaga, Spain
- Email: info@myspanishnanny.com
- Phone: (+34) 646 828 194
2. Purpose
These terms govern the use of the website and the contracting of services offered by My Spanish Nanny, including:
- Specialised training for nannies and governesses.
- Selection and matching process between families and childcare professionals.
- Advisory and support services for families.
3. User Acceptance
By using this website and/or contracting services, you fully accept these terms and conditions. If you do not agree, you must refrain from using this website.
4. Service Contracting
Contracting may be done directly through the website or via personalised contact. In all cases, the user will receive confirmation by email detailing the service booked.
- Training courses may be free or paid, as specified.
- The nanny selection process does not imply an employment relationship with My Spanish Nanny.
- Families independently hire the selected nanny outside of the agency’s legal scope.
5. Payments
Payments must be made in euros (€) through the methods indicated on the website. Access to services may be suspended in the event of non-payment or unjustified delay.
6. Cancellation Policy
Users may cancel contracted services by providing written notice as early as possible. Depending on the type of service and timing of cancellation, specific terms may apply:
- For training services, cancellations are not accepted once the course has started.
- For personalised services, such as nanny selection, no refund will be issued once the process has begun.
7. Refund Policy
Refunds will only be issued in justified cases and at the discretion of My Spanish Nanny. Where appropriate, we may offer to reschedule or postpone the service.
8. Service Liability
My Spanish Nanny acts solely as an intermediary between families and childcare professionals. We are not liable for any employment or contractual relationship established between them.
Likewise, we are not responsible for actions of third parties or content provided by users. However, we take steps to ensure all recommended profiles are assessed and meet professional standards.
9. User Obligations
The user agrees to:
- Provide accurate, current, and complete information during registration or enquiry.
- Use the site in accordance with the law and these terms.
- Respect the conditions of the contracted service.
10. Data Protection
Personal data will be processed in accordance with our Privacy Policy, in compliance with the GDPR and applicable Spanish law.
11. Intellectual Property
All content on this website (texts, images, logos, training materials, etc.) is the property of My Spanish Nanny or authorised third parties, and is protected under current legislation.
12. Modifications
My Spanish Nanny reserves the right to modify these terms at any time and without prior notice, by publishing the updated version on the website.
13. Applicable Law and Jurisdiction
These terms are governed by Spanish and European law. In the event of a dispute, both parties submit to the courts and tribunals of Málaga, Spain.